What should I record first?
A normal regeneration sends water to a drain for a limited cycle. Continuous flow, unusually frequent cycles or a valve that never returns to service needs investigation. Note the display, timing, recent power interruptions and whether the unit is producing treated water.
What changes the recommendation?
Possible service questions include programmed capacity, a stuck control position, a metering issue or an internal valve fault. A provider should connect the proposed repair to observed behavior rather than assuming every drain complaint means the same part has failed.
What should the service scope include?
Follow the manufacturer's safe isolation guidance and contact the provider if water is escaping or a drain is overflowing. Request confirmation that the full cycle finishes correctly, the drain stops as intended and hardness is controlled after repair.
Apply the correct source evidence
Confirm the supplier on the property water bill. Port St. Lucie’s public report applies to its Utility Systems customers; a mailing address does not prove supplier, and a private well needs its own testing. See the Port St. Lucie source guide before applying a report or selecting a treatment goal.
Review the 2025 Water Quality Report for the appropriate source boundary. Source review: October 4, 2026. This guide provides decision questions; equipment selection and any safety-related interpretation require appropriate measurements and qualified advice.
Continue with the related decision
Softener repair · All solutions · Local Learn guide · Water check